2nd/3rd Line IT Support Engineer that is customer focused and a natural problem solver. Your role will be to provide day to day support and assist in the delivery of projects.

• Problem management and resolution via our service desk ensuring maximum issue resolutions in minimum time.

• Support of key business applications and IT services ensuring that continuous improvement of an effective, efficient and best value Technology service is provided.
• Developing, supporting, documenting and maintaining procedures for the systems/solutions that assist the ICT Operations team in providing a stable platform across all site.
• Ensuring all changes/maintenance to the corporate infrastructure are correctly recorded

in accordance to policies/procedures.

• Maintaining or exceeding a high level of Customer Satisfaction for the services provided,

at both a team and an individual level.

• Adopting and complying with industry best practice such as ISO, ITIL standards.
• Developing customer facing systems and working practices to ensure that they meet the

current and future demands of the business.

• Recommending proactive, innovative IT solutions for the improvement of IT design and

operation.

Essential Technical Skills:

• Server troubleshooting and maintenance
• Office 365
• Active Directory
• Win 10 troubleshooting & Image build
• SCCM
• Basic understanding of Networking, – VLANS, DNS, DHCP, TCP/IP
• Excellent Communication/Written Skills
• Microsoft Hyper-V
• Veeam Backup Solution
• Windows Server 2016 – 2019,

Desirable

• Cloud Technologies
• Azure, Vsphere 5.5, 6.7,7
• Dell Server and Storage management.
• Aruba Wireless management
• Understanding of Firewall Technology and management.
• Powershell

Interviews to be held on Zoom in first instance and start date is beginning of January. Position is based in Sevenoaks with some London travel.