2nd/3rd Line IT Support Engineer – Pallant Managed Services Sevenoaks, Southern TN13 3LE

2nd/3rd Line IT Support Engineer that is customer focused and a natural problem solver. Your role will be to provide day to day support and assist in the delivery of projects.


  • Problem management and resolution via our service desk ensuring maximum issue resolutions in minimum time.
  • Support of key business applications and IT services ensuring that continuous improvement of an effective, efficient and best value Technology service is provided.
  • Developing, supporting, documenting and maintaining procedures for the systems/solutions that assist the ICT Operations team in providing a stable platform across all site.
  • Ensuring all changes/maintenance to the corporate infrastructure are correctly recorded

in accordance to policies/procedures.

  • Maintaining or exceeding a high level of Customer Satisfaction for the services provided,

at both a team and an individual level.

  • Adopting and complying with industry best practice such as ISO, ITIL standards.
  • Developing customer facing systems and working practices to ensure that they meet the

current and future demands of the business.

  • Recommending proactive, innovative IT solutions for the improvement of IT design and



Essential Technical Skills:

  • Server troubleshooting and maintenance
  • Office 365
  • Active Directory
  • Win 10 troubleshooting & Image build
  • SCCM
  • Basic understanding of Networking, – VLANS, DNS, DHCP, TCP/IP
  • Excellent Communication/Written Skills
  • Microsoft Hyper-V
  • Veeam Backup Solution
  • Windows Server 2016 – 2019,


  • Cloud Technologies
  • Azure, Vsphere 5.5, 6.7,7
  • Dell Server and Storage management.
  • Aruba Wireless management
  • Understanding of Firewall Technology and management.
  • Powershell

Interviews to be held on Zoom in first instance and start date is beginning of January. Position is based in Sevenoaks with some London travel.


25,000.00 – 30,000.00  per year