A Personal Assistant (PA) is not a traditional carer. The role of a PA is to follow instruction and direction from the customer and as detailed within their Personal Support Plan that lists the things they want to achieve. The Personal Support Plan will also detail the support they need to live independently and in the way they choose.

·         Working closely with the Registered Manager and Support Co-ordinator to ensure that a seamless, and informed service is delivered to customers

·         To support customers to live independently in their own homes / communities

·         To take direction from the customer & or their representatives regarding the support they wish to receive on a particular day/time and ensuring that this is in line with their individual Support Plan

·         To support customers in undertaking a range of daily living tasks that may include;

Shopping

Light domestic duties i.e. laundry, cleaning etc

Managing their personal affairs/paperwork

Supporting clients at social activities, events, functions

Preparing meals

Personal care

·         To work within, and adhere to, Passion for Support policies and operational procedures

·         To attend regular 1-2-1 supervision sessions

·         To ensure management systems i.e. paperwork is accurately completed and within agreed timescales

·         To regularly complete service monitoring and visit forms

·         To develop effective, positive and respectful working relationships with customers

·         To maintain professional standards and boundaries at all times

·         Keep up to date with relevant Health & Social Care policy

·         To work effectively on own initiative and also as part of a team

·         To contribute to the achievement of annually set individual targets

·         To ensure all services are undertaken within an appropriate equal opportunities framework.

·          To work towards & achieve NVQ level 2/3 qualification or equivalent in Health & Social Care

·         To undertake training and development opportunities as directed by the Registered Manager

·         Highly developed communication skills (written and oral)

·         Excellent inter-personal skills

·         Approachable and friendly manner

·         Empathy and compassion for others

·         Ability to work as part of a team

·         Ability to assimilate information quickly, taking appropriate actions when required and whilst working under the customers direction

·         Ability to prioritise and organise

·         Full UK driving licence and access to own vehicle

Experience

·         Delivering person-centred services

·         NVQ qualification at least level 2 in Health & Social Care

Knowledge

·         Health & Social Care issues

·         Disability Rights – informed understanding of disabled people

·         Equal Opportunities

·         Individual Budget or Direct Payment schemes

·         Quality standards

·         Local organisations and agencies that support disabled or elderly people in the community

Personal Style

·         Non-judgmental

·         Highly motivated

·         Self Awareness

·         Flexibility and resilience

·         A confident and positive approach

·         Strong sense of personal responsibility

·         Creative