Customer Service Assistant – O’Neil Gas Services Ltd Ayr, Scotland KA88BQ

O’Neil Gas & Plumbing Services are looking for a Customer Service assistant to join the team at our main offices in Ayr.

We are offering an opportunity for a stable well-paid office job with a company that has been in business 26 years & can provide a long-term secure job in an interesting growing business sector.

We have been trading for 26 years & employ 21 people. The company is well known & established in Ayrshire & has a good reputation for excellent customer service, quality of its engineering staff as well as a progressive modern company. We have a large loyal customer base all over Ayrshire & also have numerous long-term contracts in place with larger clients.

Our main office is spacious, modern, fast paced & never dull. We pride ourselves on providing a good place to work & this is reflected in the steady growth the company has enjoyed over recent years.

The company is built on the belief that teamwork is the most important aspect of business & this comes from the Managing Director all the way through the company. We firmly believe success should be shared & rewarded.

We are a committed registered Real Living Wage employer in Scotland & pay our staff well above the current living wage in Scotland which is £8.72 (2020)

The role is based at our head office in Ayr & are we offering £9.49 per hour (£18,505 per year) for 5 days a week from 8.30 am to 5 pm with 60 minutes available for breaks. (37.5 hours per week)

We currently employ 7 full time office staff members including management positions as well as 14 full time tradesmen. We currently have 5 main parts of the company. We have a Social Housing Gas Maintenance department for local Housing Associations contracts. Commercial Maintenance & Install Business department for our larger commercial clients. Our Installation Division which installs new gas boilers, gas fires/surrounds from our showroom. We also have our own Gas Maintenance Department that operates our O’Neil Care subscription product, where we manage many thousands of gas & plumbing repairs/servicing for our contract customers all over Ayrshire.

The role will suit someone that has worked previous for a trade company dealing with Maintenance & Repair requests from members of the public but equally with training, that will be provided, a candidate with excellent IT skills, phone manner, time management skill & experience working in a customer service department will also suit this role.

What we are looking for

· Experience working in a customer service department

· High level of skill & experience in dealing with clients on the phone

· Experience managing Customer Relationship Management software

· Experience with marketing tasks

· Experience in taking payments over the phone

· High level of skill & experience in a range of IT software

Your responsibilities will be

· Dealing with customer queries on the phone booking in jobs for engineers or sales staff

· Updating direct debits & admin paperwork using computer software

· Working daily with our CRM Management software

· Answering phone calls from gas or plumbing engineers or suppliers

· Customer retention/lead conversion on phone.

· Dealing with Direct debit & bank payments

· General Admin tasks associated with the O’Neil Care maintenance department

· Working with the marketing team to assist with certain tasks

*****All applications must include a separate cover letter or statement explaining why you are suitable for this role*****


8.30am to 5pm five days a week with 1 hour for lunch

Salary: £9.49 per hour


28 days paid holidays


…… lunch bought for you every Friday.

Most of all we want hard working, outgoing, positive people who embrace a challenge and take pride in their work & want to be part of a team.

*****All applications must include a separate cover letter or statement explaining why you are suitable for this role*****

Job Type: Full-time

Salary: £9.49 per hour (£18,505 per year)

Job Type: Full-time

Salary: £9.49 per hour

Reference ID: O’Neil 2020

Job Types: Full-time, Permanent

Salary: £18,505.00 per year